FAQ — Jamie's Pink Machine

Question 1

Where is Jamie's Pink Machine located?

Accepted Answer

We're located inside Save A Lot at 266 Federal Ave NE, Massillon, OH 44647. Look for the kiosk near the entrance — you can't miss it!

Question 2

What are your hours?

Accepted Answer

We're open every day from 9 AM to 9 PM, including weekends. Hours may vary on major holidays.

Question 3

Do I need an appointment?

Accepted Answer

No appointment needed! Just walk in during store hours and we'll take care of you right away.

Question 4

What forms of ID are accepted?

Accepted Answer

We accept government-issued photo ID including driver's licenses, state IDs, and passports. Some services may require additional verification.

Question 5

What ATM networks do you support?

Accepted Answer

Our ATM supports all major networks. Check your card for network logos — if your network is listed, you're good to go.

Question 6

Is there a fee for ATM withdrawals?

Accepted Answer

A small convenience fee applies for ATM withdrawals. The fee will be clearly displayed on screen before you confirm your transaction.

Question 7

What is the maximum withdrawal amount?

Accepted Answer

Withdrawal limits depend on your bank's daily limit and the ATM's per-transaction maximum. The machine will display available amounts during your transaction.

Question 8

How does the Bitcoin kiosk work?

Accepted Answer

Bitcoin services are available at all Jamie's Pink Machine locations in Ohio, Michigan, and Pennsylvania. Bring cash, enter your Bitcoin wallet address (or scan your QR code), insert your cash, and confirm. Bitcoin is sent directly to your wallet within minutes.

Question 9

Do I need a Bitcoin wallet to use the kiosk?

Accepted Answer

Yes, you'll need a Bitcoin wallet app on your phone before using the kiosk. Popular options include Coinbase, Cash App, and Trust Wallet — all free to download.

Question 10

What are the fees for buying Bitcoin?

Accepted Answer

Fees are displayed clearly on screen before you confirm any transaction. There are no hidden charges.

Question 11

Is there a minimum or maximum purchase amount?

Accepted Answer

Yes, minimum and maximum purchase amounts are displayed at the kiosk. These may vary based on current regulations.

Question 12

What bills can I pay at the kiosk?

Accepted Answer

You can pay thousands of billers including utilities (electric, gas, water), phone, cable, insurance, and more. Search for your biller by name at the kiosk.

Question 13

How do I pay a bill?

Accepted Answer

Select Bill Payment, search for your biller, enter your account number, insert cash, and confirm. You'll receive a receipt as proof of payment.

Question 14

When will my payment be applied?

Accepted Answer

Most payments are processed same-day or next business day. Processing times vary by biller — check your receipt for an estimated posting date.

Question 15

Is there a fee for bill payments?

Accepted Answer

A small convenience fee is charged per transaction. The fee is shown on screen before you confirm.

Question 16

What types of checks can I cash?

Accepted Answer

We cash payroll checks, government checks, tax refund checks, and more. Personal checks may be subject to additional verification.

Question 17

What do I need to cash a check?

Accepted Answer

You'll need a valid government-issued photo ID and the check you'd like to cash. Some check types may require additional documentation.

Question 18

How much does check cashing cost?

Accepted Answer

Fees vary by check type and amount. All fees are disclosed upfront before you complete the transaction.

Question 19

Can I send money internationally?

Accepted Answer

Yes! Western Union transfers are available to hundreds of countries worldwide. Ask at the kiosk for available destinations.

Question 20

How long does a Western Union transfer take?

Accepted Answer

Many transfers are available for pickup within minutes. Transfer times vary by destination and payout method.

Question 21

What information do I need to send money?

Accepted Answer

You'll need the recipient's full name (as it appears on their ID), destination country, and a valid photo ID for yourself.

Question 22

How do personal loans work at the kiosk?

Accepted Answer

Our kiosk connects you with personal loan options. You'll complete a short application and receive a decision quickly. Terms and eligibility vary.

Question 23

Which mobile carriers can I top up?

Accepted Answer

We support all major prepaid carriers. Select Mobile Top-Up at the kiosk and search for your carrier to see available plans.

Question 24

How quickly is a mobile top-up applied?

Accepted Answer

Most mobile top-ups are applied instantly or within a few minutes of completing your transaction.

Frequently Asked Questions

General

Still Have Questions?